Hi all, Not sure where to post this but… I’m currently traveling through Peru with Peru Hop. Up until recently, I was having a great experience. However, on the morning of the longest leg of our trip, I woke up to an email informing us that Peru Hop had overbooked and would be changing our trip. They put us in a sprinter van from Huacachina to Nazca and rebooked us onto a Cruz del Sur overnight bus from Nazca to Arequipa. As a result, we had to stay behind for several hours waiting for the bus. Kinda sucked, but not the end of the world. We eventually boarded the bus and placed our belongings in the overhead storage. When we arrived in Arequipa the next morning, we realized that cash and valuables worth nearly USD $10,000 had been stolen from our bags during the journey. Several other Peru Hop passengers had been rebooked onto the same bus, along with regular Cruz del Sur passengers. From what we can tell, only my friend and I were targeted. We immediately contacted Peru Hop and filed police reports for the theft. At the police station, we learned that only luggage stored in the bus’s cargo compartment is generally protected against theft claims. We were also told that Cruz del Sur provides separate storage options for valuable items. According to the police officer, this information is normally included on the bus ticket. However, the tickets provided through Peru Hop did not contain this information, and we were never informed of these policies or given any warning about securing valuables. I know I know, we should have been more cautious. At the same time, we wouldn’t have been on this bus in the first place had Peru Hop not overbooked its service and rebooked us onto a different carrier. The police officer explained that there are two separate issues here: the theft itself, and a case against Peru Hop for failing to provide the service that was originally booked. We have already filed a police report regarding the stolen items. My question is whether there is anything further we can do regarding Peru Hop’s overbooking and rebooking of passengers. Would it be reasonable to consult a lawyer while we’re in Peru (we may have some time in Cusco), or would seeking a refund or compensation be a more realistic option?